At Gleventure, we strive to provide the best travel experiences for our customers. We understand that travel plans can change, so we have created a fair and transparent refund policy.
1. Cancellation by Customer
More than 15 days before departure: 90% refund of the booking amount (10% service/processing fee will be deducted).
7–14 days before departure: 50% refund of the booking amount.
Less than 7 days before departure: No refund will be provided.
2. Cancellation by Gleventure
If a tour is canceled by Gleventure due to unforeseen circumstances such as natural disasters, government regulations, or operational issues, customers will receive:
A full refund, or
An option to reschedule the trip or receive travel credits for future bookings.
3. Non-Refundable Charges
The following charges are non-refundable:
Flight tickets (subject to airline policies)
Hotel bookings with strict cancellation policies
Visa fees
Travel insurance
Special promotional or discounted packages marked as non-refundable
4. Refund Processing Time
Refunds will be processed within 7–14 business days after cancellation approval.
Refunds will be made through the original payment method used during booking.
5. Contact Us
For refund-related queries, please contact us at:
Email: support@gleventure.com
Phone: +91-8377XXXXXX
